05. Mai 2006
Performance Measurement - Performance
Performance in a Knowledge Economy:
Today, customers or other important stakeholders demand that businesses or non-profit organizations act according to their subjective, qualitative values and criteria. Organizations therefore must take increasingly qualitative, subjective ratings and values into account in managerial decision-making. They need performance measurement systems that can handle subjective, qualitative measures to combine them with quantitative, i.e. financial information. The vector-based concept of performance measurement & visualization offers a practical solution that can be applied for example in the public service organizations or to support R&D management of a software company.
Link for: HTML Version of extended paper
Delegates of the PMA Conference 2004 may
use the Copyright of the papers for their personnel use.
Links to the Authors:
Juergen Daum: jhd (at) juergendaum.de
English Web page: http://www.juergendaum.com
German Web page: http://www.juergendaum.de
Peter Bretscher: peter.bretscher (at) bengin.com
German Web page: http://www.bengin.com
Diagrams from the papers.
"A new Information Revolution is under way.